MSP Evolution: Page 3

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    MSPs need AI to fight AI-fueled cyberthreats: Guardz

    Entry points haven’t changed but the speed and scale of attacks have intensified, the security vendor found.

    By Kelly Teal, Channel Dive contributor • May 4, 2026
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    The MSPs set for rapid growth have stopped counting tickets

    Break-fix built the MSP industry, but it won’t sustain it. A new generation of providers is finding out what comes next.

    By Craig Galbraith, Channel Dive contributor • May 1, 2026
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    Cognizant buys Astreya to bolster its AI builder strategy

    The 25-year-old managed services provider deepens Cognizant’s bench of infrastructure talent amid unprecedented levels of data center investment.

    By • April 29, 2026
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    Permission granted by Kaseya
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    Kaseya delivers agentic AI support for MSPs

    The IT management software provider trained autonomous AI assistants on more than a billion help-desk tickets.

    By • April 28, 2026
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    AI raises the bar for IT service providers: Bain

    Two reports from the consulting firm highlight the opportunities and challenges facing channel partners.

    By Kelly Teal, Channel Dive contributor • April 28, 2026
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    Hyperscalers don’t need partners — their customers do

    Big Tech infrastructure investments bypass the channel, yet there’s $78 billion in data center spending out there for managed service providers.

    By • April 27, 2026
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    Channel Partners Conference & Expo. Retrieved from Flickr.
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    Spectrotel, AireSpring merge into a major telco force

    Two of the largest network MSPs combined forces to take on Granite and MetTel.

    By • April 23, 2026
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    Why system integrators are outsourcing managed services

    Xtium’s scaled up offering has made it a target for advisor and integrator partners.

    By • April 22, 2026
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    Matt Ashare

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    Channel leaders confront the trilemma of AI

    Partners should be ready to help businesses tame a three-headed beast: outdated infrastructure, spiraling cloud costs and VMware dependency.

    By • April 20, 2026
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    Wipro buys Alpha Net service contracts to fuel AI push

    The India-based global consulting firm paid $70.8 million for the acquisition, which is expected to close June 30, it stated in a BSA filing.

    By • April 17, 2026
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    The MSP AI gap is about governance, not skills

    Fewer than half of IT service providers are ready to deliver compliance at scale, according to research by Omdia and AvePoint.

    By Christine Horton, Channel Dive contributor • April 17, 2026
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    AI, automation restart MSP growth engines: report

    Nearly three-quarters of managed service providers are struggling to find new customers as existing contract values shrink, Kaseya found.

    By • April 16, 2026
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    Michael M. Santiago via Getty Images
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    Companies with best-in-class CX outperform the S&P 500

    Their lead over the stock market index is growing, Watermark Consulting found in its annual ROI study.

    By Kristen Doerer • April 15, 2026
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    Scale up or get out: M&A remakes the channel

    The channel is consolidating fast. Here's what partners need to know.

    By • April 15, 2026
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    James Anderson/Channel Dive
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    MSPs race from AI-assisted ticketing to governance services

    Leading channel partners have already automated parts of the service desk – managed AI contracts are next.

    By • April 14, 2026
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    Ignition Technology targets US channel gap with expansion

    The U.K. distributor is bringing its high-touch, growth-focused model to North America, with plans to target a gap traditional distributors have long overlooked.

    By Christine Horton, Channel Dive contributor • April 13, 2026
  • The KPMG logo on the facade of the professional services company's office building in Berlin on Jan. 22, 2021.
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    Sean Gallup / Staff via Getty Images
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    Enterprises engage MSPs to scale AI

    Nearly 9 in 10 organizations already lean on service providers to drive digital transformation, according to IDC research commissioned by KPMG.

    By • April 10, 2026
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    Cybersecurity services boom feeds dollars, risk into the channel

    SonicWall and Omdia data puts partners at the center of a $24 billion opportunity that’s putting MSP capabilities to the test.

    By Kelly Teal, Channel Dive contributor • April 10, 2026
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    AI cuts through IT helpdesk logjams

    Automation resolved tech support tickets sixteen times faster than teams not using AI, according to a Fixify study.

    By • April 3, 2026
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    Justin Sullivan / Staff via Getty Images
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    Lenovo boosts partner program as PC sales slowdown looms

    The company is carving out a services-based pathway in its channel to incentivize outcomes, according to a Thursday announcement.

    By • April 2, 2026
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    MSPs reap hybrid IT rewards while grappling with growing complexity

    Data engineering, security and governance are key challenges service providers face, according to Westcon-Comstor research.

    By Christine Horton, Channel Dive contributor • April 1, 2026
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    Xerox elevates CEO from within amid renewed channel push

    The company appointed COO Louie Pastor to fill the shoes of Steve Bandrowczak, who stepped down from the CEO role Monday.

    By • March 30, 2026
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    Deep Dive

    Partners are flooded with cybersecurity vendor tools

    “At some point, you just throw your hands in the air and you say, ‘I think it's time for me to compete,’” 360 SOC CEO Chris Ichelson said.

    By • March 30, 2026
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    Why TSDs say they’re insulated from broader channel headwinds

    Obstacles facing managed service providers and value added resellers have played into the hands of tech services distributors and advisors.

    By • March 26, 2026
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    Workforce churn hits top MSPs the hardest

    Managed service provider staffing is shifting from a pyramid to a diamond as AI automation phases out tier-one techs, according to Service Leadership data.

    By • March 25, 2026