Companies with best-in-class CX outperform the S&P 500

Their lead over the stock market index is growing, Watermark Consulting found in its annual ROI study.

By Kristen Doerer • April 15, 2026

Scale up or get out: M&A remakes the channel

The channel is consolidating fast. Here's what partners need to know.

By Phil Harvey • April 15, 2026

MSPs race from AI-assisted ticketing to governance services

Leading channel partners have already automated parts of the service desk – managed AI contracts are next.

By James Anderson • April 14, 2026

Ignition Technology targets US channel gap with expansion

The U.K. distributor is bringing its high-touch, growth-focused model to North America, with plans to target a gap traditional distributors have long overlooked.

By Christine Horton, Channel Dive contributor • April 13, 2026

Enterprises engage MSPs to scale AI

Nearly 9 in 10 organizations already lean on service providers to drive digital transformation, according to IDC research commissioned by KPMG.

By Matt Ashare • April 10, 2026

Cybersecurity services boom feeds dollars, risk into the channel

SonicWall and Omdia data puts partners at the center of a $24 billion opportunity that’s putting MSP capabilities to the test.

By Kelly Teal, Channel Dive contributor • April 10, 2026

AI cuts through IT helpdesk logjams

Automation resolved tech support tickets sixteen times faster than teams not using AI, according to a Fixify study.

By Matt Ashare • April 3, 2026

Lenovo boosts partner program as PC sales slowdown looms

The company is carving out a services-based pathway in its channel to incentivize outcomes, according to a Thursday announcement.

By Matt Ashare • April 2, 2026

MSPs reap hybrid IT rewards while grappling with growing complexity

Data engineering, security and governance are key challenges service providers face, according to Westcon-Comstor research.

By Christine Horton, Channel Dive contributor • April 1, 2026

Xerox elevates CEO from within amid renewed channel push

The company appointed COO Louie Pastor to fill the shoes of Steve Bandrowczak, who stepped down from the CEO role Monday.

By Matt Ashare • March 30, 2026

Partners are flooded with cybersecurity vendor tools

“At some point, you just throw your hands in the air and you say, ‘I think it's time for me to compete,’” 360 SOC CEO Chris Ichelson said.

By James Anderson • March 30, 2026

Why TSDs say they’re insulated from broader channel headwinds

Obstacles facing managed service providers and value added resellers have played into the hands of tech services distributors and advisors.

By James Anderson • March 26, 2026

Workforce churn hits top MSPs the hardest

Managed service provider staffing is shifting from a pyramid to a diamond as AI automation phases out tier-one techs, according to Service Leadership data.

By James Anderson • March 25, 2026

Microsoft partner Sherweb courts cloud-hungry MSPs with platform expansion

The Montreal-based cloud distributor secured more than $100 million in equity funding to grow its global footprint and scale its marketplace.

By Christine Horton, Channel Dive contributor • March 25, 2026

Summit Holdings bets on humans as MSPs eye AI staffing cuts

The managed services investment firm is cutting against the grain, pitching a white-label back-office model despite AI pressure to trim labor costs.

By James Anderson • March 23, 2026

Broadcom unveils unified cybersecurity platform that’s not VMware

The tech giant is making a channel-first move to close the mid-market security gap, combining forensic and attack prevention tools in a single SaaS offering.

By Matt Ashare • March 23, 2026

8x8 takes Engage platform global, opens new doors for channel partners

The company says partners stand to benefit by selling into departments beyond the traditional contact center, such as operations, retail and healthcare services.

By Kelly Teal, Channel Dive contributor • March 19, 2026

MSPs face an AI choice: build, buy or wait for PSAs to catch up

Vibe coding, OpenClaw and other open source tools have given service providers the option of bringing app development in house, if they dare.

By James Anderson • March 17, 2026

AWS trains agents to serve the channel

The hyperscaler armed its partners with a slew of automation tools this week to ease co-selling.

By Matt Ashare • March 17, 2026

D&H rides a wave of MSP momentum

The company promises to give managed service providers the boutique experience they can't get from larger distributors.

By James Anderson • March 16, 2026

Security-tool sprawl is reducing MSP margins

Technology sprawl and rising costs are eroding MSP profitability, making clear the need for an identity-first security stack that standardizes rollout, billing and operations.

March 16, 2026

Channel partners curtail salary increases

Larger MSPs and VARs, especially those with private equity funding, have become the stingiest, according to Service Leadership.

By James Anderson • March 12, 2026

MSPs ponder the maddening magic of OpenClaw

The open source tool is stoking MSP imagination and concerns, as a wave of industry-focused AI software companies clamor for attention.

By James Anderson • March 11, 2026

AI demand is breaking vendor pricing commitments, Logicalis says

Partners are closing deals without locking in prices as AI-fueled hardware demand scrambles vendor supply chains, according to Logicalis U.S. CEO Jon Groves.

By Christine Horton, Channel Dive contributor • March 6, 2026

How outcome-based pricing will change the channel

RapidScale is urging vendors to adopt pricing models that are directly tied to consumption. Adoption is slow.

By James Anderson • March 5, 2026