AI & Automation

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    Global systems integrators face an existential crisis

    Smaller, regional SIs are gaining ground on the industry giants amid the rush to scale AI, according to analyst firm Omdia.

    By • Nov. 13, 2026
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    MSPs trim headcount as AI reshapes pricing models

    Executives at the Canalys forum said AI is cutting support costs and squeezing per-user pricing, forcing a rethink on talent and contracts.

    By • Nov. 12, 2026
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    Opinion

    A federated formula for AI adoption

    Centralized and decentralized models don’t scale. The right mix can do the trick.

    By Rohit Kapoor • Nov. 12, 2026
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    Cognizant splits 68,000 staff into Claude, OpenAI and Gemini units

    The three groups, revealed over the last 22 days, don't overlap, the company said. Close to 80% of the new Claude unit is already using Claude in client work.

    By • Nov. 11, 2026
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    Channel partners are spending on AI faster than they can bill for it

    Two-thirds of partners are increasing AI investments, but only 21% get a meaningful returns, TD Synnex research found.

    By • Nov. 11, 2026
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    CX vendor consolidation: A wake-up call for CX leaders

    Salesforce, Dialpad and Five9 each bought an AI vendor this month. Whether or not they were directly impacted, CX leaders should reevaluate their supplier contracts.

    By Matt Vartabedian • Nov. 11, 2026
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    Insight Enterprises fast tracks AI deployment

    The value-added reseller and IT services firm aims to move client pilots into production in days, not weeks, CEO Jack Azagury said.

    By • Nov. 9, 2026
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    CIOs are upping IT budgets to meet AI demand

    Tech leaders must be intentional about where to invest growing budgets and when to build in-house tools instead of buying, a West Monroe report found.

    By Paige Gross • Nov. 9, 2026
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    Sponsored by TeamViewer

    Why black-box AI creates a trust problem for your employees

    Trust issues are a growing concern as companies push employees to use AI and give it greater autonomy.

    By TeamViewer • Nov. 9, 2026
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    What it costs to hire a top-tier FDE

    The hottest IT engineering job can fetch executive-level pay, according to tech recruiting firm Christian and Timbers.

    By • Nov. 6, 2026
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    Opinion

    MSPs already have the tools to govern client AI

    Data loss prevention, DNS filtering and access controls can rein in shadow AI, and readiness assessments turn that work into recurring revenue for partners.

    By Ryan Grant, ESET North America • Nov. 5, 2026
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    Blue-chip companies spotlight AI use, stay quiet on ROI

    Most companies in the Dow Jones index said they’re using AI in their annual filings, but just two disclosed the measurable outcomes, according to Flexera.

    By • Nov. 4, 2026
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    DXC doubles down on AI engineering talent to restart revenue growth

    The IT services and consulting firm is also looking to sell its insurance software business, CEO Raul Fernandez said.

    By • Nov. 4, 2026
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    Shadow AI haunts IT security teams

    Despite cybersecurity budget increases, companies continue to grapple with unsanctioned AI usage, according to DNSFilter.

    By Eric Geller • Nov. 4, 2026
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    TD Synnex gives partners an AI playbook for the midmarket

    The company's Destination AI partner program began with enterprise deals. Its SMB push starts with a focus on sales and support use cases.

    By • Nov. 3, 2026
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    Midmarket organizations struggle to plug security gaps

    Nearly half of small and midsize businesses failed to fix a known vulnerability for six months or more, according to cybersecurity software provider CyberFox.

    By • Nov. 3, 2026
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    Tech distribution channel cashes in on AI infrastructure boom

    The channel market for servers, storage and high-speed networking in North America grew by $6.5 billion in Q3, analyst firm IDC said.

    By • Nov. 2, 2026
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    Extreme Networks picks off Cisco and HPE partners

    CEO Ed Meyercord promised an AI token model that channel firms could monetize.

    By • Updated Nov. 4, 2026
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    AI readiness remains scarce, blocking returns on investments

    “The next phase of AI adoption will be defined less by access to models and more by the quality of the information those models can use,” said Dun & Bradstreet’s Gary Kotovets.

    By Makenzie Holland • Nov. 2, 2026
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    Cognizant commits to workforce expansion amid AI training push

    The New Jersey-based IT consulting and services firm responded to Department of Labor sanctions with a pledge to hire 1,500 U.S. college graduates.

    By • Oct. 30, 2026
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    Google outspends Microsoft in race to expand cloud capacity

    AWS continued to lead hyperscalers in capital expenditures as global cloud revenue spiked 50% year over year in Q3.

    By • Oct. 30, 2026
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    Sandler Partners AI-ifies its sales engineers

    The company expects a self-service assistant will encourage tech advisor partners to engage with its technical team.

    By • Oct. 29, 2026
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    N-able arms MSPs with AI endpoint security automation

    The cybersecurity vendor fortified its remote monitoring and management platforms with AI-assisted vulnerability scanning and patching.

    By • Oct. 28, 2026
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    Vida brings outcome-based billing to the TSD market

    A channel segment rooted in fixed-price models is bracing for a major shift in how tech is sold.

    By • Oct. 27, 2026
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    What’s keeping 5 tech executives up at night in the AI era

    From overreaching autonomous agents to a lack of C-suite accountability, tech leaders share their biggest worries on AI use.

    By Paige Gross • Oct. 27, 2026