AI & Automation


  • Attendees walk through an expo hall during AWS re:Invent 2025 conference at The Venetian Convention and Expo Center on Dec. 2, 2025 in Las Vegas
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    AWS, Nutanix deliver sovereign cloud that partners can work with

    Geopolitical developments are creating challenges and opportunities for IT service providers, resellers and consultants.

    By Kelly Teal, Channel Dive contributor • Feb. 2, 2026
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    Verizon plans to fight churn with better end-to-end experience

    CEO Dan Schulman said the company will deploy AI at scale to help it reduce complexity, anticipate customer pain points and personalize interactions.

    By Bryan Wassel • Feb. 2, 2026
  • A laptop computer with Microsoft Copilot+ installed is on display at the Best Buy store on June 18, 2024 in Miami, Florida.
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    Enterprise infrastructure still not ready for AI

    Most tech leaders report feeling ill equipped to manage rising infrastructure demands as AI compute ramps up.

    By Scarlett Evans • Jan. 30, 2026
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    SAP leans on partners to drive mid-market ERP migrations

    “The mid-market is actually by far now the fastest-growing market within our customer base,” CEO Christian Klein said during a Wednesday earnings call. 

    By Jan. 30, 2026
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    IBM enjoys a mainframe sales boost as its software segment soars

    The company reported its highest annual revenue for zSystems units in two decades coupled with record growth in software revenue for the 2025 fiscal year.

    By Jan. 29, 2026
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    Microsoft AI investments raise questions about long-term strategy

    CEO Satya Nadella reported rising interest in cloud and AI sovereignty, which analysts warned could lead to more selective enterprise buying patterns.

    By Makenzie Holland • Jan. 29, 2026
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    AI hype vs. hard reality: How channel partners can thrive in 2026

    The 2026 channel partner playbook: Survive vendor consolidation, dodge the AI hype trap, and figure out how to actually make money from all this automation.

    By Jan. 29, 2026
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    Thrive puts ServiceNow agents to work in AI push

    The IT services provider has poured money and headcount into its security and AI practices in the last two years.

    By Jan. 28, 2026
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    Amazon cuts 16K jobs citing ongoing culture shift

    The company tied the cuts back to the reorganization push that drove 14,000 layoffs in October. 

    By Roberto Torres • Jan. 28, 2026
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    3 forces redirecting the flow of channel business in 2026

    IDC analysts say build-based platform strategies are gaining traction as vendors and partners increasingly overlap in their sales approaches and value propositions.

    By Christine Horton, Channel Dive contributor • Jan. 27, 2026
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    Channel sales to top $4 trillion this year

    Partner-driven deals will account for two-thirds of global IT spend in 2026, according to analyst firm Omdia.

    By Jan. 26, 2026
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    Supply constraints hinder Intel’s turnaround efforts

    Revenues remained flat during the 2025 fiscal year as the chipmaker's plan to return to growth unfolded.

    By Roberto Torres • Jan. 23, 2026
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    Why HP isn’t worried about a PC memory chip shortage

    “Hiccups have happened before and we have learned to live with them — it’s a normal situation in this industry,” said HP's Marcos Razon.

    By Jan. 23, 2026
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    Leaders await ‘significant’ revenue boost from AI by 2030

    Investments to fuel the technology will soar over the next four years, but executives fear integration issues will hinder adoption, according to an IBM study.

    By Makenzie Holland • Jan. 22, 2026
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    Confusion clouds Microsoft partners’ path on discount changes

    Microsoft wants its partners to drive Copilot adoption and expand Microsoft 365 usage in their clients. That’s easier said than done.

    By Jan. 21, 2026
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    IBM takes the reins off AI deployment platform

    The company’s consulting division unlocked access to an internal resource for scaling use cases across hybrid cloud environments.

    By Jan. 21, 2026
  • The ServiceNow headquarters campus in Santa Clara, California on Feb. 21, 2024.
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    ServiceNow, OpenAI team up to bolster enterprise AI capabilities

    The new functionalities will include a speech-to-speech voice agent that can react to real-time conversation.

    By Makenzie Holland • Jan. 20, 2026
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    AI productivity pitfalls open a pathway for partners

    Most organizations have seen efficiency gains eaten away by the need to verify, fix and rework AI outputs, according to Workday.

    By Kelly Teal, Channel Dive contributor • Jan. 20, 2026
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    Managed services market poised to rebound: ISG

    Enterprise MSP contract revenue fell for the second consecutive quarter despite record cloud spending.

    By Jan. 16, 2026
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    Rogue AI agents threaten MSPs

    Autonomous systems represent an attack surface existing cybersecurity services models aren't designed to protect.

    By Jan. 15, 2026
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    IBM tackles cloud, AI sovereignty with new platform

    Built on Red Hat's open source foundation, Sovereign Core aims to inherently provide control over the environment.

    By Makenzie Holland • Jan. 15, 2026
  • ChatGPT, Gemini, Microsoft Copilot, Claude and Perplexity app icons are seen on a Google Pixel smartphone.
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    What to expect from the AI boom this year

    Global spending on AI will surpass $2.5 trillion as M&A activity gains steam and agentic tools infiltrate software, according to Gartner’s 2026 forecast.

    By Jan. 15, 2026
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    Executives shrug off AI bubble concerns, move forward with adoption plans

    Most C-suite leaders intend to increase investments in the technology this year, and nearly half would do so even if there were a market collapse, Accenture found.

    By Jan. 15, 2026
  • A chatbot built with Google's Business agent tools answers questions about Lowe's.
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    Google Cloud wants to help brands build their own agentic AI bots

    With Gemini Enterprise for Customer Experience, companies can create shopping and customer service agents that support contact center operations.

    By Bryan Wassel • Jan. 13, 2026
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    Forrester: Businesses are ‘AI-washing’ layoffs

    The research firm said AI-driven job replacement will be “meaningful” but “not apocalyptic” over the next four years.

    By Updated Jan. 14, 2026