AI & Automation

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    AI agent headcount triples in 15 months: Salesforce

    The software vendor’s research finds organizations are deploying agents in under two days, even as ROI remains elusive.

    By • Aug. 14, 2026
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    Cisco zeroes in on enterprise hardware refresh

    “We are in a multiyear, multibillion-dollar networking super cycle,” Chairman and CEO Chuck Robbins told investors.

    By • Aug. 14, 2026
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    Opinion

    Rethink deal registration processes before adding AI

    If the process is slow, complicated and frustrating, new tools won’t solve the problem.

    By Kenneth Fox • Aug. 14, 2026
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    IBM, OpenAI strike AI services deal

    The two firms will launch a set of industry-specific offerings to help customers work through key AI deployment obstacles.

    By Roberto Torres • Aug. 13, 2026
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    Channelscaler unveils partner program performance metrics

    The Scaler Index puts a number on the added value of vendor channel ecosystems.

    By • Aug. 13, 2026
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    Deep Dive

    Tech advisors grapple with AI malaise, budget puzzles

    Partners at Telarus' annual conference say they are charging for their advice and time as customers rethink AI projects.

    By • Aug. 13, 2026
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    AI mishaps surged 500% in 3 years: StackGen

    Companies need help overcoming technical, organizational and process gaps, the operations platform provider’s CTO said.

    By • Aug. 12, 2026
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    F5 equips partners for AI inference bonanza

    “We see logs of workloads coming back to data centers and that’s largely a hardware conversation,” SVP of Global Partner Ecosystems Lisa Citron said.

    By • Aug. 12, 2026
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    DataStrike doubles down on Snowflake data management services

    The MSP broadened its cost, pipeline and performance support and partnered with Brainforge to extend its coverage to AI implementation.

    By Kelly Teal, Channel Dive contributor • Aug. 11, 2026
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    MSPs race to keep pace with AI adoption

    Customers are deploying AI faster than partners can deliver security and governance, executives from GTIA warned last week at ChannelCon.

    By • Aug. 11, 2026
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    DXC bets on VPN, VDI teardown in Primary AI security deal

    The IT services giant will add legacy infrastructure modernization to an offering designed to place guardrails around AI agents. 

    By • Aug. 11, 2026
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    AvePoint partner push delivers record midmarket signups, 27% ARR growth

    “MSP is almost analogous to SMB to us,” AvePoint CEO Tianyi Jiang told investors during a Q2 2026 earnings call.

    By • Aug. 7, 2026
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    Managed security services redraw channel lines

    Partners now handle more than 90% of a $310 billion market as competition intensifies among advisors, MSPs and consulting firms.

    By • Aug. 6, 2026
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    OpenAI warns autonomous hacks are ‘watershed moment for computer security’

    Company researchers said their industry should rethink how it balances capabilities and safeguards.

    By Eric Geller • Aug. 6, 2026
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    Shadow AI watchdog Sentra aims to thwart data leaks

    The company’s latest capability inspects employee uploads to ChatGPT, Claude and other generative AI tools.

    By • Aug. 5, 2026
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    Palantir touts forward deployed engineers, reports record revenue growth

    “Our entire business nearly doubled in the span of 12 months,” Palantir Cofounder and CEO Alex Karp said Monday in a letter to investors.

    By • Aug. 5, 2026
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    Tech industry alliance proposes AI agent safety reporting program

    The information-sharing exchange is designed to widely share lessons learned from agentic AI security incidents.

    By Eric Geller • Aug. 4, 2026
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    SHI, WWT join Linux Foundation push to standardize AI costs

    Enterprises can’t say what one AI feature costs to run. Channel partners think answering that question is the next services business.

    By • Aug. 4, 2026
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    Enterprises seek help to deploy AI as complexity mounts

    Forward deployed engineers are supporting companies by linking technical AI rollouts to business processes and easing adoption.

    By Makenzie Holland • Aug. 3, 2026
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    DXC promotes AI platform builders as Anthropic cohort reaches 86

    The company handed its infrastructure business to the executive who co-built the Claude-powered platform now running in 57 customer environments.

    By • July 31, 2026
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    Microsoft adds 88 data centers in a year and says it needs more

    CFO Amy Hood pointed to the breadth of Microsoft's backlog as evidence the buildout holds up, even if AI demand cools.

    By Paige Gross • July 30, 2026
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    Otter.ai launches partner program in enterprise push

    The firm’s new head of partnerships believes IT service providers and resellers will see the company as more than a notetaker.

    By • July 30, 2026
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    Partners eye AI cost control as token bills outrun budgets

    Customers can’t forecast what AI will cost them. Omdia’s Alastair Edwards says that uncertainty is a partner opportunity.

    By Christine Horton, Channel Dive contributor • July 30, 2026
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    AI incidents cost enterprises $2M or more, and the biggest shadow AI culprit is IT

    Among enterprise decision-makers, 47% named IT and infrastructure as the top source of shadow AI, per a WitnessAI survey.

    By • July 29, 2026
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    Cognizant bets big on closing the ‘AI velocity gap,’ but there’s plenty left to do

    The IT services firm is recasting itself as an “AI builder” as solid second-quarter results and a trimmed outlook capture the nuance.

    By • July 29, 2026