For years, RMM tools have provided visibility, task automation and remote control. However, with AI, RMM is moving beyond rule-based automation into intelligent decision-making — and the shift is more than technical.
AI-powered RMMs reduce technician workload, shorten resolution times and identify risks before they impact performance. They bridge the gap between awareness and action. This is where the industry is headed: from reactive support to autonomous operations. If your RMM isn’t thinking for you yet, it’s already behind.
The real job of RMM: Enforce the desired state
At its core, the mission of any RMM solution is simple: bring and keep devices in a desired state. That's the standard every tool should meet regardless of the features it promises or the alerts it sends.
But what exactly defines a "desired state"? It's not the same for every organization. It could be shaped by regulatory frameworks, internal SLAs or a company's specific risk tolerance. What matters is that it's measurable, enforceable and directly tied to business outcomes.
What the desired state actually looks like
The desired state isn't just an abstract goal. It's a set of conditions you want every endpoint to meet consistently. For example:
- Maintain a 95% or higher patch compliance rate
- Ensure no computer exceeds 10 days without a reboot
- Resolve all critical EDR threats within 15 minutes
- Prevent repeated endpoint backup failures during working hours
- Stay compliant with frameworks like CIS, NIST, ISO/IEC 27001, HIPAA or GDPR
Every one of these benchmarks contributes to security, performance and operational stability. However, achieving them, let alone maintaining them, is complex without automation.
The automation toolkit that keeps everything on track
Bringing and keeping devices in a desired state isn’t about reacting faster — it’s about building systems that respond on their own. The RMM Automation Toolkit makes this possible through a clear, three-step framework: monitor, identify and remediate.
Monitor and detect
Effective monitoring gives IT teams breathing room. Instead of chasing tickets or reacting to user complaints, they are alerted to issues before anyone notices a problem.
Solutions like Datto RMM and Kaseya VSA 10 provide consistent, policy-driven monitoring that automatically alerts users when something deviates from the norm. It reduces noise, prevents minor issues from becoming major ones and creates a stable, predictable environment that’s easier to manage day to day.
Identify
Detection is only part of the job. Knowing why something went wrong is where real progress happens.
IT teams don’t have time to dig through logs or chase dead ends. They need clarity fast. By connecting the dots between alerts and surfacing the most relevant information, Datto RMM and Kaseya VSA 10 make troubleshooting faster and more accurate. With the right insights in hand, IT teams can move from problem to resolution without the delays that usually clog up their day.
Remediate
Once the issue is clear, fast resolution is everything. Manually repeating the same fixes drains time and leads to errors. Automation changes that.
Datto RMM and Kaseya VSA 10 let teams take immediate, consistent action, whether it's rebooting a machine, patching a vulnerability or isolating a device. For IT teams, this means fewer tickets to touch, less repetitive work and more confidence that every endpoint stays aligned with defined standards — without constant oversight.
Intelligence that works for you
Monitoring, identifying and resolving issues is the foundation. But when you layer AI on top of that framework, everything moves faster and smarter. That’s exactly what Cooper AI brings to platforms like Datto RMM and Kaseya VSA 10.
Cooper AI: Practical intelligence built in
Cooper AI is Kaseya’s AI engine designed to make IT operations easier, more efficient and less reactive. It works across three powerful layers:
- Cooper Insights helps teams adopt and fully utilize platform features by surfacing proactive recommendations — like optimizing patch schedules or tightening alert thresholds.
- Cooper Bots automate manual, repetitive tasks across different systems, saving time and ensuring consistency.
- Cooper Copilot uses generative AI (GenAI) and natural language input (NLP) to assist technicians with troubleshooting, task execution and fast answers.
Bringing automation to every endpoint with Kaseya 365 Endpoint
Datto RMM and Kaseya VSA 10 aren’t just powerful on their own — they’re the foundation of Kaseya 365 Endpoint, an all-in-one platform that combines endpoint management, security, backup and automation under a single, unified platform.
Designed to automate routine tasks, respond to issues faster and keep systems compliant and secure, Kaseya 365 Endpoint helps IT teams stay ahead without the constant manual effort. With Cooper AI powering intelligent decisions in the background, your team works more efficiently with fewer interruptions and greater control.
We’ve put together a guide that shows you how to be stronger, more secure and profitable with Kaseya 365 Endpoint. Download it here
